At an event recently, we struck up a conversation with an Account Manager at one of the major paint suppliers. During our conversation we discussed the batch-to-batch variation of the paints they supply. He said what we often hear from paint suppliers, “Our paints don’t vary much from batch to batch.” When we asked why their customers often have a different perception he said, “Most of the variations that they see are self-inflicted.” That prompted us to request a more in-depth conversation so we could better understand how end users may be unknowingly creating their own batch variations. We thought his insights were helpful, so we decided to share a summary of them here.
